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Terms of Sale - Shipping - Returns

Terms of Sale - Shipping - Returns

 Terms and Conditions of Sales

 On-line order Security: 

We have partnered with Authorize.Net, a leading payment gateway since 1996, to offer safe and secure credit card and electronic check transactions for our customers.

The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the credit card and electronic check processing networks (see an online payments diagram). The company adheres to strict industry standards for payment processing, including:

  • 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
  • Industry leading encryption hardware and software methods and security protocols to protect customer information.
  • Compliance with the Payment Card Industry (PCI) Data Security Standard.

For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy.

BuyPlaneParts and Texas Aeroplastics are registered with the Authorize.Net Verified Merchant Seal program.

Internet orders:

 Every effort is made to ship orders that are received over the web as promptly as possible. We do ship the same day when possible. The customer is advised to make sure and communicate through the e-mail comments space provided, his intention if the order is to be rushed.

Some orders are not shipped the same day they are received due to non-stock or overload reasons.

BuyPlanesParts.com and its parent company Texas Aeroplastics accepts no responsibility towards shipping fees or accelerated shipping fees due to adverse shipping dates. Plan ahead to prevent the possibility of shipping delays. Customers are responsible for all shipping charges regardless of the reason for the delay. We make every effort to communicate the customer's shipping information if delayed for an extended period of time.

Purchase Terms:

We accept payment by credit cards - Visa, MasterCard and American Express through a secure on-line process. If you have conerns about using an on-line credit card system you may call us at 817-491-4735 or 817-430-3651 to complete your transaction. Texas orders add 6.25% sales tax.

State Sales Tax:

Companies with a state sales tax number are eligible to not pay sales tax when products are purchased for resale only.

A signed copy of the State Sales Tax Resale Certificate

with the required sales tax number and authorized signature must be in our files prior to the completion of the purchase.

We do not refund sales tax after the purchase transaction is completed.

The customer is responsible to post their Sales Tax Certificate with us and request the order be sales tax exempt at the time of the order.

Pricing:

We make every effort to advertise current pricing. However, due to changing market conditions beyond our control, prices are subject to change without notice.

We do honor the posted online price at the time of your order. We do not revert back to old prices once the online price has changed.

Shipments:

All shipments will be made via UPS or US Postal Service if hazardous material such as paints or glues. If you place an order online, we only offer Ground service. If you need your items quicker via Next Day Air, 2nd Day Air, or 3 Day Select, please call us with your order. No accelerated shipping is available on hazardous material or any other postal shipment.

Damage Claims:

If you receive a damaged shipment, contact us at 817-491-4735 immediately and we will report the claim to the the carrier and help resolve your damage claim. Be advised that you must report the claim immediatly. We cannot be responsible for product claims that have exceeded either the carrier's claim time restrictions or ours. Act promptly please.

Canceling Credit Card Orders:

If you need to cancel a credit card order, do so as soon as possible. Canelation must be with 24hrs to try to avoid credit card transaction charges. If we have already processed the order the credit card companies charge an automatic 6%. That is 3% on the purchase transaction and 3% on the return transaction. Customer is responsible for these charges.

Receiving Your Products:

Customer must inspect all products received immediately upon receipt and shall notify BuyPlaneParts.com any claim for any defective goods or shortages within 7 calendar days of receipt. Without such notice, customer is responsible for full payment.

BuyPlaneParts.com will replace any products found to be defective in materials, design, or workmanship subject to the manufacturer's warranty or the manufacturer's terms, along with the following conditions:

  Return Product Policy:   *********************************************************************************************************

No 'special order', discounted, or sale products may be returned.

The customer must call BuyPlaneParts.com (817-491-4735) to acquire a Return Authorization Number (RA#).

Our receiving department cannot accept any merchandise that does not have a traceable return authorization number on the outside of the returned package.

Retail purchase merchandise ordered in error may be returned under the following terms:

  • Merchandise must be returned within 30 days of purchase date.
  • It must be in the original packaging in clean, unmarked condition.
  • Customer is responsible for all shipping charges.
  • No refunds on electrical products, books, tapes, screw kits, safety wire, paint, glues, or paint prep materials.

Products returned painted, drilled, sanded - not in new, resaleable condition will be returned to the customer without refunding or exchange.

Customers cannot alter a product from it's new condition in any way or keep the product beyond the 30 day purchase date and expect a refund on the product.

All returned merchandise to be refunded or exchanged will be subject to a restocking charge.
Minimum restocking charge is 6% of the total order when the entire order is returned.

The standard restocking charge is 20% of the product price.
Shipping charges are not refunded.

 

PROMOTIONAL DISCOUNT POLICY:

Promotional discounted sales are honored by customer request at the time that the order is placed only. It is the customer’s responsibility to announce to our processing staff at the time of the order that they plan to use a promotional discount on the order they are placing. Discount guidelines and date brackets on the promotion may not be altered. Promotional discounts may not be combined with any other promotion or discount. We will not refund a discount amount to a back dated order.

 
FAA-PMA Information
(Federal Aviation -Parts Manufacturing Approval)

All of our FAA-PMA approved products are labeled with the FAA required information tags on the parts.
No other labels or documents are required by the FAA.
no further document requests should be needed in the US or Canada.

If you are requesting additional documentation other than the standard FAA-PMA designation labels located inside each part,  an additional $50.00 clerical fee will be charged if your requested information is available.

FAA 8130-3

If you are requesting 8130-3 documents, They vary in price per manufacturer and their inspectors charges.

CoC

If you are requesting Certificates of Conformance, the clerical fees are $7.50 per item group.

 

 

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